Frequently asked questions
Everything about your night out.
Booking a table, offers, check-ins, points, your account and listing your venue, answered.
The basics
What Kopsala is and how it works for guests.
- What is Kopsala?Kopsala is the app for nights out in the UAE. It shows what's on tonight at real venues (live music, ladies nights, brunches, DJ parties, dinner shows, pool and beach passes) plus offers like 2-for-1 drinks, and lets you request a table in a couple of taps.
- Is Kopsala free for guests?Yes. Guests never pay Kopsala: browsing, booking requests, offers, check-ins and points are all free. Venues may charge their own entry or package prices, which are shown on each night.
- Where is Kopsala available?Kopsala starts in Dubai, with areas like Dubai Marina and JBR, Downtown, Palm Jumeirah, Business Bay, DIFC and JLT. More UAE cities open as venues join.
- What does Live now mean?Live now means the night is happening right now: it has started and not finished, the venue switched it on, or a verified act checked in on stage. Live nights are always shown first.
- Who is Flokie?Flokie is Kopsala's assistant. Tell it the night you want (the music, the food, the area, a deal) and it finds what's really on, compares options and helps you book. Flokie only talks about nights out and Kopsala, and your chats are never saved.
- What is Kattegat.app?Kattegat.app is Kopsala's sister app, made by the same team, and you use the same login for both. Kopsala is for going out; Kattegat is the UAE marketplace to hire performers, DJs, chefs, venues and event services. Acts booked through Kattegat often play at Kopsala venues.
- Do I need the app?You can browse, book and use your account on kopsala.app. The Kopsala app for iPhone and Android adds check-ins at the venue, live offer codes at the bar, alerts and Flokie wherever you are.
- Are nights 21+?Nights and offers that serve alcohol are for guests 21 and over, and they're marked 21+. Your date of birth on your profile is checked before you can book one.
Booking a table
Requesting a table, changing it and what happens next.
- How do I book a table?Open a night, choose the date and how many guests, and send the request. The venue confirms it in the booking chat, and you get a notification and an email with your booking when it's confirmed.
- Do I pay when I book?No. A booking request is free and nothing is charged in the app. If a night has an entry fee or a package, you pay the venue directly on the night.
- What do I need before booking?A profile photo, your full name, your mobile number and your date of birth. Venues use them to know who's coming, and the date of birth is checked for 21+ nights.
- How do I change or cancel a booking?Open the booking in Bookings and choose change or cancel. A changed booking goes back to the venue to confirm again. If you can't make it, please cancel so someone else can have the table.
- What if a night is full?When a venue has no tables left, the night shows as full. Try another night at the same venue or ask Flokie for something similar nearby.
- Why do some nights say book by phone?Some venues take bookings by phone or WhatsApp instead of in the app. Those nights show the venue's number to signed-in guests so you can call or message them directly.
- How do group plans work?Start a plan, add a few options (a night out, Kattegat Live, a day out), and share the link. Friends vote, even without the app, and one booking is made for the one the group picks.
Offers and deals
2-for-1s, tonight-only deals and how to use them.
- How do I use an offer?Open the offer in the app at the venue and show the live code to the staff. The code refreshes and works for 15 minutes, so a screenshot won't work. You can also hold an offer with your booking.
- What are tonight-only deals?Tonight-only deals are flash offers a venue starts for one night, often with a limited number of places. They're shown first while they're on, and they end when the time is up or the places run out.
- Why can't I use an offer?An offer can have rules set by the venue: certain days and times, a monthly limit, first-time guests only, a guest level, or 21+. The offer shows what applies, and the reason if it can't be used right now.
Check-ins, points and levels
Checking in at the venue, earning points and moving up.
- How do I check in at a venue?When you're at the venue, tap check in on the night in the app and take a photo. Your location has to be within 50 m of the venue, so check in from inside.
- How do points work?You earn points for checked-in nights, reviews, using offers and inviting friends. Points move you up the levels and count as entries in the monthly draw.
- What are the guest levels?There are four levels: Newcomer, Regular, Insider and VIP. Higher levels bring perks such as more draw entries, early deal alerts, booking requests that go first and invites to venue launch nights. Venues can add their own perks per level too.
- Who can leave a review?Only guests who checked in at the venue can review it, so every review comes from a real visit. Venues can reply once to each review.
- How do invites work?Share your invite link from the app. When a friend joins with it and checks in for the first time, you both get points.
Your account
Signing in, alerts, privacy and deleting your account.
- Can I use my Kattegat login?Yes. Kopsala and Kattegat.app share one login, so you can sign in to Kopsala with the same email or with Apple or Google.
- How many alerts will I get?Kopsala keeps it light: at most three nudges a week about nights and deals you'd like, and never during quiet hours. Booking updates always come through. You can change your alerts in Settings.
- How do I delete my account?Go to Settings, then Delete account, in the app or on kopsala.app. Your account and its data are removed, and you can't undo it.
- How do I contact Kopsala?Use kopsala.app/contact to send a message, or reach the team on WhatsApp from the Contact us page. A real person replies.
For venues
Listing your venue, the review, plans and running your nights.
- How do I list my venue?Create a free account, then apply from your account or the For venues page. Add your venue's name, type and area, a description of at least 70 words, a map pin at the entrance, your bookings number, your trade licence and at least 3 photos of the venue.
- How long does the venue review take?The Kopsala team checks new venues within 24 hours and you get a notification when it's approved. You can save your application as a draft and finish it later.
- Does Kopsala take commission on bookings?No. Kopsala never takes commission on bookings, and guests never pay Kopsala. Venues choose a plan: Free, Pro or Priority.
- What do the venue plans include?Free lets you run a few live nights with booking requests, chat, check-ins and reviews. Pro gives you more live nights and offers at once, a team at the door and your full results. Priority removes the limits, adds a Priority badge and shows your nights first among those on at the same time. The exact numbers and prices are on the plans page.
- Can my team help run the venue?Yes. Add team members by their Kopsala handle as owner, manager or staff. Door mode, locked with a PIN, lets staff confirm codes and tick off arrivals on a phone or tablet at the door.
- Are new nights and offers checked?Yes. Each new night and offer gets a quick check by the Kopsala team before guests see it, so everything on Kopsala is real and on.
Still stuck?
Ask Flokie in the corner of any page, or message the Kopsala team and a real person replies.