Terms of Use

These Terms of Use (“Terms”) are a binding agreement between you and Hidden Diversion Recreational Services (“Kopsala”, “we”, “us”), operating in Dubai, United Arab Emirates. They cover the Kopsala app, kopsala.app and the venue portal (together, the “Service”).

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use Kopsala for a venue or business, you confirm you may bind it to these Terms.

Kopsala helps you find what’s on tonight in the UAE and helps venues fill their rooms. On Kopsala you can:

• browse nights, brunches, ladies’ nights, pool and beach passes and live entertainment;
• see which acts are on stage now, on a list and on a map;
• send a venue a booking request and chat with it;
• use offers and tonight-only deals with a live code at the venue;
• earn guest levels, invite friends, send free gifts and leave reviews after a check-in.

Kopsala is not the venue. Each night, offer, price, table and service is provided by the venue that lists it. The venue is responsible for what it serves, its prices, its door and dress-code policies, its licences and its staff.

Browsing is free and open to everyone. Guests never pay Kopsala. You need an account to book, use offers or review.

You must be at least 18 years old to create an account.

Nights, packages and offers marked 21+ are only for guests aged 21 or over. Where an offer is “21+ only”, you must confirm your age in Kopsala before you can use it. Venues may ask for ID at the door and may refuse entry or service under their own policies and UAE law.

• Give accurate details, including your name, and keep them up to date. Venues see your name when you book.
• You can sign up with Apple, Google or, where available, email and password. Keep your sign-in safe; you are responsible for what happens on your account.
• One Kopsala account also works on Kattegat, our sister platform. You can switch between them with the same sign-in.
• One account per person. Accounts are personal and may not be sold, shared or transferred.

A booking request is a request, not a confirmed reservation, until the venue confirms it. The venue may confirm, change or decline it. Some venues take bookings by phone or WhatsApp instead; then the booking is between you and the venue.

When you send a request, the venue sees your name, party size, note and phone number so it can confirm your table. It does not see your phone number before you send a request.

Kopsala does not take payments for bookings. Any deposit, minimum spend or cancellation fee is set and collected by the venue under its own terms. Please cancel in the app if you can’t make it.

Offers on Kopsala are free for guests. To use one:

• open the offer at the venue; Kopsala shows a live code (and QR) that changes every few seconds and expires after a short time;
• show it to the staff, who confirm it in the venue portal or app. Screenshots and old codes are not valid;
• each offer can be used once per night per guest, and the venue may set a monthly limit or a total number of uses.

A venue can limit who may use an offer (for example a guest level, first-time guests only or 21+ only), the days and times it runs, dates it does not run and an end date (“Runs until”). Kopsala checks these before giving you a code. Door conditions shown on the offer (for example “not with other offers”) are checked by the venue’s staff.

Tonight-only deals run for a set window and may be capped at a number of guests; when the places are gone, the deal ends early. “Typical saving” amounts are estimates, not a promise of what you will save.

Venues commit to honour offers they publish. If a venue refuses a valid offer, tell us and we will follow up with the venue, but we cannot guarantee any offer or its value.

• You move up guest levels by checking in and reviewing. Levels can unlock offers and perks set by venues.
• Points, levels, invite rewards and perks have no cash value, cannot be sold or transferred, and are not a payment method.
• Gifts are free and are sent by link. A gift is an invitation to a night or offer, not a voucher with cash value.
• We may change how levels, points and rewards work, and we may remove points or levels gained through fraud, fake accounts or misuse.

Only guests who checked in at a venue can review it. Reviews must be honest, about your own visit, and must not be paid for, offensive, discriminatory, or include anyone’s private details.

Venues may reply publicly. Anyone may report a review; we may hide or remove reviews and replies that break these Terms. We do not edit what a review says.

“Live now” and the live map show performers booked through Kattegat while their set is running, once they have checked in at the venue. Set times and line-ups are the venue’s and may change, run late or be cancelled.

If you list a venue on Kopsala, you also agree that:

• your venue, and every night and offer you post, is reviewed by the Kopsala team before guests see it, and we may decline or remove it;
• everything you post is accurate and lawful, including prices, times, age limits, photos and the map location, and you hold the licences you need;
• you will honour the offers and deals you publish and answer booking requests promptly;
• you will use guest details only to handle that guest’s booking or offer, and never for unrelated marketing;
• you are responsible for everyone you add to your team and for what they do in the portal, including door mode;
• an account that posts on behalf of other venues confirms it has their permission to do so.

Kopsala is free to start. Paid plans (such as Pro and Priority) are shown with their price where you subscribe, renew until cancelled, and are billed by the App Store, Google Play or our web payment provider under their terms. Cancelling stops the next renewal; plan features stay until the end of the paid period.

• create fake or multiple accounts, or use someone else’s account or offers;
• copy, resell, share or fake offer codes, or try to use an offer you are not eligible for;
• post false, misleading, offensive or illegal content, or harass venues, staff, performers or guests;
• scrape, overload, reverse-engineer or interfere with the Service, or get around its limits or security.

To keep offers fair, Kopsala checks how offers are used, for example how many accounts use offers from one device, how far a phone is from the venue when an offer is used, and repeated wrong PINs. Suspicious activity may be reviewed by our team, shared with the venue concerned, and lead to blocked offers or a suspended account. The Privacy Policy explains what we collect for this.

You keep ownership of the photos, reviews and other content you post. You give us a worldwide, royalty-free licence to host, show, adapt and share it to run and promote the Service (for example on venue pages, share cards and kopsala.app). You confirm you have the right to post it.

The Kopsala name, logo, app and website belong to us. You may not use them without our written permission.

Kopsala uses and links to services run by others, such as Apple and Google sign-in, maps, WhatsApp and the app stores. Their own terms apply when you use them, and we are not responsible for them.

We work to keep Kopsala accurate and available, but the Service is provided “as is”. Nights, prices, offers and availability come from venues and can change without notice.

To the extent the law allows, we are not liable for what happens at a venue, for a venue’s decisions, or for indirect or consequential loss. Our total liability to you for any claim about the Service is limited to AED 500. Nothing in these Terms limits rights you have under UAE law that cannot be waived.

You can delete your account at any time in the app (Settings → Delete account). We may suspend or close accounts and remove venues or content that break these Terms or put guests, venues or Kopsala at risk.

When an account is deleted, its points, levels and unused rewards end.

We may update these Terms as Kopsala changes. We will show the new date at the top and, for important changes, tell you in the app or by email before they apply. Using Kopsala after that means you accept the updated Terms.

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction, without affecting consumer protections that cannot be waived.

Questions about these Terms: askriaan@kattegat.app.